Shipping policy

Pawptwin.co offers FREE shipping on all orders within the United States. This page explains our processing times, delivery estimates, and how shipping works so you know what to expect.

1) Shipping Coverage

• We currently ship to: United States (all eligible U.S. destinations)
• Shipping cost: Free (no minimum purchase required)

2) Order Processing (Handling Time)

• Order cut-off time: 12:00 PM (Noon) Eastern Time (New York / EST)
• Handling time: 1–2 business days
• Processing days: Monday–Friday (excluding holidays)

How it works:

• Orders placed before 12:00 PM ET are typically processed starting the same business day.
• Orders placed after 12:00 PM ET, on weekends, or on holidays begin processing the next business day.

3) Shipping & Transit Time

• Transit time (after dispatch): 3–7 business days
• Shipping days: Monday–Friday

4) Estimated Delivery Time

Your total delivery time is the combination of handling time + transit time:

• Estimated total delivery: 4–9 business days (United States)

Delivery estimates are based on business days and may vary slightly depending on destination, peak seasons, weather, or carrier delays.

5) Tracking

• Once your order ships, you’ll receive a shipping confirmation email with a tracking number (when available).
• Tracking updates may take 24–48 hours to appear after the label is created.

6) Address Accuracy

Please make sure your shipping address is complete and correct at checkout.

• If an order is returned due to an incorrect or incomplete address, we may need to confirm the address before reshipping.

7) Weekends, Holidays & Delays

We do not process or ship orders on Saturdays, Sundays, or major holidays. During high-volume periods (e.g., holidays) or due to carrier issues, delivery may take longer than the estimated window.

8) Questions

If you have any shipping questions, contact us via the Contact page on Pawptwin.co and include your order number so we can help faster.